Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.
To make or cancel an appointment call 1-800-221-2883 or (315) 425-4400.
Please notify your Patient Aligned Care Team or clinic if you are unable to keep your scheduled appointment.
If you must reschedule your appointment, please contact your primary care doctor at the Medical Center or at the community based outpatient clinic where you are being treated to request another appointment.
When reporting for a clinic appointment we ask that you check in no earlier than 15 minutes prior to the scheduled appointment time. Every effort will be made to see all patients at their scheduled time; however, in some cases this may not always be possible.