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Syracuse VA Medical Center


VLER Virtual Lifetime Electronic Records

Do You See a Non-VA Health Care Provider?

If so, you can simplify your health care and “Connect Your Docs” by sharing certain parts of your Veteran health record between the Department of Veterans Affairs (VA), the Department of Defense (DoD), and selected private health care providers over a secure and confidential network known as the eHealth Exchange. This program is free and entirely voluntary for Veterans.

How might VLER Health benefit me?

Many Veterans receive a portion of their care from non-VA health care providers. Sharing certain parts of your electronic health record (EHR) will help reduce the need for patients and families to carry records between health care providers. It also will allow your VA and community health care providers to make informed decisions about your care.

I only receive care from VA, so why should I participate?

Unfortunately, accidents and unforeseen events happen. When they do, the Syracuse VA Medical Center might not be the closest hospital for emergency care. In an emergency, immediate electronic access to additional health care information such as your medications and allergies could save your life.

What parts of the record will be shared?

Health care providers will see a list of health problems, allergies, medications, vital signs, immunizations, and some laboratory test results. While we cannot share the entire health record at this time, more information will be shared as the program grows, including doctor’s notes, discharge summaries, etc.

How do I join?

Signing up is simple and easy. You may sign up by mail, by fax, or in person.

To protect your privacy, VA requires a signed VA Authorization Form 10-0485. In addition, New York State Privacy regulations also require a Non-VA Provider Consent Form. Our approved exchange partner for Non-VA Providers in this area of New York is HealtheConnections (HeC).

By Mail: Completely fill out, sign and date the enclosed VA Authorization Form 10-0485 and Non-VA Provider Consent Form and simply mail both forms to:

Syracuse VA Medical Center
Release of Information (ROI) Dept (00A3)
800 Irving Ave.
Syracuse, NY 13210


By Fax: Complete and sign VA Authorization Form 10-0485 and Non-VA Provider Consent Form and fax to the Syracuse VA Medical Center Release of Information (ROI) Office:

(315) 425-2401


In Person: Simply visit the Release of Information (ROI) Office, Room C153, at the Syracuse VA Medical Center or one of the following VA Community Outpatient Clinics: Auburn, Rome, Oswego, Watertown, Massena or Thompkins/Cortland. Fill out and sign the VA Authorization form and the Non-VA Provider Consent Form and return them to the Syracuse VA ROI Office or VA Community Outpatient Clinic that’s most convenient for you.


What if I decide not to join?

Participation is entirely voluntary. If you decide not to join VLER, we will not share your health information with private health care providers using the Health Exchange. This will not affect your benefits or your relationship with your VA or community health care providers.

What if I join and later change my mind?

If you change your mind, you can fill out the a VLER Revocation (stop sharing) form and mail or fax it to the Syracuse VA ROI Office. Or you can call the toll-free VLER Health Information line at 1-877-771-VLER (8537) to request the VLER Revocation form to stop sharing your health information.

Go to for a current list of non-VA HealtheConnections participating providers

For more information VLER Health Fact Sheet