Contact the Syracuse VA Medical Center - Syracuse VA Medical Center
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Syracuse VA Medical Center


Contact the Syracuse VA Medical Center

Syracuse VA Medical Center offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Patient Advocate
Every VA Medical Center has a Patient Advocate who can assist patients and their families with questions and concerns they may have regarding VA care, benefits, policy or procedures.

If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications please contact the Patient Advocate at your VA Medical Center or e-mail using the VA National Inquiry Routing & Information System (IRIS) with the link below.

VA National Inquiry Routing & Information System (IRIS)
For questions and assistance with all matters related to the Department of Veteran's Affairs, the Inquiry Routing & Information System (IRIS) has information covering all VA Departments, services, benefits and the ability to submit questions using their secure site.

Use TelCare for health care questions if it's after hours or when you're away from home. Toll-free 1-888-838-7890.

Syracuse VA Medical Center Department Phone Lists 

Veterans Service Center
The VSC provides "one-stop shopping" for information about how to access VA healthcare, eligibility, and health benefits. Staff also assist veterans with DoD/TRICARE, MCCF Billing, Veterans Identification Cards and general questions.

Toll-Free Call Center: 888-823-9656, press option 1, then 4, and 1 again
Call Center Hours: 8:00 a.m. - 4:30 p.m.


Colleen Lancette
Patient Advocate
First Floor, Room A186, Syracuse VA Medical Center