United States Department of Veterans Affairs

Syracuse VA Medical Center

Hospital Services

Automatic Teller Machine (ATM)
For your convenience, an Automatic Teller Machine (ATM) is located on the ground floor near the auditorium.

Food Court and Retail Store
The canteen offers a food court, retail sales and a wide range of catalog services for the care and convenience of the patients. Visitors and staff are welcome too. The retail store is located on the ground floor, room CG26, across from the food court. Store hours are Monday through Friday from 8:00 a.m. - 4:00 p.m. The store is closed on weekends and holidays.

The food court is located on the ground floor in room CG25, across from the retail store. It offers a varied menu and daily specials. Hours are Monday through Friday from 7:00 a.m. - 3:00 p.m. Breakfast is served from 7:00 a.m. - 10:30 a.m. Lunch is served from 11:00 a.m. - 2:00 p.m. The food court is closed on weekends and holidays.

Canteen Books
Canteen books are available for patients to use during their hospital stay. They can be used to purchase items sold in the canteen/food court and retail store. Patients and families are encouraged to buy the books instead of keeping money at the bedside. Canteen books can be purchased in the retail store office. The store office is on the ground floor, room CG38. Should a patient need extra financial assistance, please arrange a meeting with the unit social worker. Barber Service
Barber service is available on the units to hospitalized veterans. Please contact your unit clerk to arrange an appointment.

Vending Machines
The vending machine area is located on the ground floor in room CG25A, next to the entrance of the food court. It is open 24 hours a day. A change machine and a U.S. postage stamp machine are also provided in this area.

DAV Transportation
The Syracuse DAV Transportation Network is available to provide transportation to veterans for their VA medical appointments. This network of the Disabled American Veterans provides transportation for veterans who would otherwise be unable to reach the Medical Center. The DAV Hospital Service Coordinator is located on the first floor in the Veterans Service Center, room A168B, or by calling (315) 425-4352. You must call ahead to schedule a pickup. Guide Dogs and Service Dogs
Guide dogs and service dogs are raised and trained to help the physically disabled person. Individuals depend on these dogs for security and confidence. If you have a working dog and require its assistance during your stay, please contact your Nurse Manager.

Health Touch
Health Touch is an interactive education center. It provides current information on medications, disease topics, lifestyle issues, wellness, and nutrition. The computer system features a simple, interactive, touch-screen system that is easy to use. Health Touch is located in the main lobby on the Ground Floor.

Internet Information (World Wide Web)
Visit us our website at: http:/www.va.gov/visns/visn02

Our website provides a variety of information about VA health care, programs and services. Interpreter Services
Interpreter services for deaf and speech-impaired veterans are available. Please contact a member of your health care team to arrange for interpreter assistance.

Newspapers can be purchased from the machines located on the ground floor next to the elevators. Pastoral Care and Services
VA Chaplains provide religious care to all patients and their families. The service includes Catholic, Jewish and Protestant chaplains.

Through religious guidance and counseling, chaplains motivate and invite meaningful use of the patient's beliefs and attitudes in the management of his/her illness.

Patient care takes a holistic approach, which includes support for the seriously ill, surgical patients, the dying patient and family, as well as bereavement counseling. Chaplains visit the unit regularly and are available for private consultation. Chaplains may also help with advance directives.

The Chaplains' offices are located on the First Floor in the following rooms:

Senior Chaplain, Catholic
Room B109, extension 52470
Room B101, extension 56596
Contact by request, extension 52470

Hours for worship services, sacraments, and ordinances are as followed in the Interfaith Chapel. The Interfaith Chapel is located on the first floor, room B108.

Catholic Worship
Saturday & Sunday, 11:00 a.m.
Confession by request
Protestant Worship
Sunday, 9:30 a.m.
Bedside communion by request
Jewish Worship
By request

Additionally, other sacraments are given at the bedside by your request. Please tell your health care team if you would like these services. Patient Education
Patient education is an important part of recovery, management of illness, and maintaining wellness. To help keep you healthy, the education department offers a variety of programs for patients such as classes in diabetes, nutrition, wellness, and support groups. Please ask a member of your health care team for more information about all of the classes and educational materials available.

Patient Education Center
The Patient Education Center is located on the first floor across from the elevators. The Education Center is devoted to patient health education and general resources. It can provide you with information about your health, disease, diagnosis, medication, surgical procedures, etc. You can read/consult reference books and materials, view videos, and get printed information/ pamphlets to take home with you.

Patient Computer Room
A Patient Computer Room is located on the Ground Floor, Room CG35. The room has personal computers for word processing only. PC experience is required for independent use of this service.

Pharmacy Services
Inpatient Pharmacy:Pharmacy service is part of your health care team. It is available to all hospitalized patients. Pharmacists are available to provide medication counseling to you, your provider, and hospital staff. Pharmacists will provide medication information such as dosage and possible side effects, or make suggestions for different drugs to best treat your condition. They are available to review your medications with you before you are discharged from the hospital. Outpatient Pharmacy:Outpatient pharmacy service is available to veteran patients with a prescription written by a VA doctor. Veterans using the TRICARE health plan must use a TRICARE pharmacy. The VA is not a TRICARE pharmacy. The outpatient pharmacy is currently located in AG13 on ground floor. This is a temporary space while the new pharmacy is constructed on the 1st floor. During normal business hours, patients will be able to pick up window prescriptions in the new outpatient waiting room, ground floor CG18 and CG20. This area is located directly across from respiratory therapy on ground floor . Hours are Monday through Friday from 8:00 a.m. - 6:30 p.m. Pharmacy services on weekends and holidays are limited to discharge prescriptions and Emergency Department prescriptions.

New prescriptions are filled following your discharge from the hospital and after outpatient clinic visits. Please remember to refill your prescription no later than 14 days before the medication will run out.

There are 3 ways to request medication refills:
  1. By mail - sign your name to the medication refill insert slip provided with the medication. Mail your prescription renewal to the Syracuse VA Medical Center at 800 Irving Avenue, Syracuse, NY 13210. We recommend that you use the mail-out prescription service.
  2. By phone - dial 1-800-792-4434 extension 56505 or (315) 425-6505 to reach the refill line. You will need to enter your social security number and prescription number as the automated phone directs you.
  3. In person - drop off the medication refill slip at the pharmacy window right after receiving the medication or any time you are in the hospital.
Shuttle Services
Shuttle services are available to veterans who require health care services at this facility from the Rome and Binghamton community based outpatient clinics. For information, dial extension 54351. Speech, Hearing, and Swallowing
The Audiology (hearing) and Speech Pathology department offers a full range of services for diagnosis, treatment, and rehabilitation of speech, language, hearing, voice, cognitive, and swallowing disorders. The services include, but are not limited to, speech and swallowing evaluation and retraining, and evaluation of hearing loss and hearing aid use. Audiology and Speech Pathology is located on the Ground Floor in Room AG20A. Or dial (315) 425-2437.

Telecommunications Device for the Deaf (TDD)
The Syracuse VA Medical Center is equipped with a Telecommunications Device for the Deaf (TDD). The TDD telephone is located in human resources on the ground floor, room BG14. Ask your health care team for help with this service.

Cable television is available at each bedside and clinics 24 hours a day. On-Demand Television Health Information Programming
See a health information video or take a customer service survey by "dialing" them up at your bedside or in the clinic waiting area. This video information is available by tuning your television to channels 40, 42, 44, 46, 48, 50 or by dialing 52094 on your phone. If you need assistance, ask a member of your health care team. *not available on 7 east.

Veterans Service Center (VSC)
The Veterans Service Center (VSC) is located on the first floor near the parking garage entrance to the Medical Center. The VSC provides one-stop shopping for veterans ranging from information on eligibility criteria to enrollment with the VA for health care services. The VSC provides assistance with updating insurance information, annual financial assessments, addresses or next of kin information. In addition, VSC staff is available to answer questions concerning co-payments, billing issues, special eligibility programs or general questions concerning services within the Medical Center. For additional information please call the VSC Call Center at 1-888-823-9656 between the hours of 8:00 a.m. - 4:30 p.m. or (315) 425-4400 extension 53209 or 53227, after hours.

Voluntary Services
The Department of Veterans Affairs Voluntary Service (VAVS) is a program in which individuals and community groups voluntarily give their time and resources to benefit veterans in the inpatient and outpatient areas.

VAVS volunteers help with a variety of tasks throughout the Medical Center. Volunteers assist with transportation to tests, shopping, letter writing, and other personal services. In special circumstances, VAVS will provide toiletries and comfort items to those patients in need. The goal of the VAVS is to provide these and other services to make your hospital stay more comfortable. The VAVS office is located on the ground floor, room CG37, near the auditorium. Hours are Monday through Friday from 7:30 a.m. - 4:30 p.m. VAVS can be reached by dialing extension 54317.

If you are interested in becoming a VA volunteer, call (315) 425-4317.