Syracuse VA Medical Center
National Call Center for Homeless Veterans 1-877-4AID VET (877-424-3838)
The Hotline ensures that homeless Veterans or Veterans at-risk for homelessness have free, 24/7 access to trained counselors.
The Hotline assists homeless Veterans and their families, VA Medical Centers, federal, state and local partners, community agencies, service providers and others in the community.
Homeless Veterans Outreach
Outreach Workers connect with homeless Veterans staying in emergency shelters or living on the streets to help establish eligibility for VA medical care; conduct clinical assessments for services; and link Veterans to appropriate community resources. Learn more about the Health Care for Homeless Veterans (HCHV) Program.
Grant Per Diem Program (GPD)
This program provides supportive housing to homeless individuals in a group setting who need to develop skills and resources in order to transition to permanent housing. Limited beds are located in Onondaga County and Broome County. Learn more about the Grant Per Diem Program
HUD-VASH/Housing First Approach
HUD-VASH is a cooperative partnership between the Department of Housing and Urban Development (HUD) and VA Supported Housing (VASH). HUD provides housing assistance through its Housing Choice Voucher Program (Section 8) that allows homeless low income Veterans to rent privately owned housing. VA identifies Veterans who are chronically homeless and provides intensive case management support to help participants obtain and maintain safe, affordable permanent housing.
The Housing First Approach for addressing the chronic homelessness of disabled and vulnerable people is "a client-driven strategy that provides immediate access to an apartment without requiring initial participation in psychiatric treatment or treatment for sobriety."
Program availability is limited and priority is given to Veterans that are the most vulnerable. Learn more about the HUD-VASH Program.
Supportive Services for Veteran Families (SSVF) program
The Supportive Services for Veteran Families (SSVF) Program provides grants and technical assistance to community-based, nonprofit organizations to help Veterans and their families stay in their homes. Services include Case Management, Rental Assistance, Security Deposit/Utility Deposit, Moving Costs, Utility Fees, and others depending on eligibility. Learn more about the SSVF program.
Project CHALENG (Community Homelessness Assessment, Local Education and Networking Groups)
CHALENG brings together providers, advocates, and other concerned citizens to identify the needs of homeless Veterans and work to meet those needs through planning and cooperative action. This process has helped build thousands of relationships between VA and community agencies so that together they can better serve homeless Veterans. For more information on Project CHALENG, call VA’s toll-free hotline or visit the Project CHALENG website.
Justice-Involved Veteran Assistance
Veteran Justice Outreach provides eligible, justice-involved Veterans with timely access to VA’s mental health and substance use services when clinically indicated, and other VA services and benefits as appropriate.
The Health Care for Re-Entry Veterans Program helps incarcerated Veterans successfully rejoin the community through supports including those addressing mental health and substance use problems.
CONTACT: Jessica Perusse, LCSW, Health Care for Homeless Veterans Team Leader at 315-425-4400 extension 53953.
VA’s specialized programs for homeless Veterans serve hundreds of thousands of homeless and at-risk Veterans each year. Independently and in collaboration with federal and community partners, VA programs provide Veterans with housing solutions, employment opportunities, health care, justice- and reentry-related services and more. Learn more about these programs below and at VA’s Programs for At-Risk Veterans and Their Families page.
U.S. Department of Housing and Urban Development-VA Supportive Housing (HUD-VASH)
This collaborative program between HUD and VA combines HUD housing vouchers with VA supportive services to help Veterans who are homeless and their families find and sustain permanent housing.
How It Works
Through public housing authorities, HUD provides rental assistance vouchers for privately owned housing to Veterans who are eligible for VA health care services and are experiencing homelessness. VA case managers may connect these Veterans with support services such as health care, mental health treatment and substance use counseling to help them in their recovery process and with their ability to maintain housing in the community. Among VA homeless continuum of care programs, HUD-VASH enrolls the largest number and largest percentage of Veterans who have experienced long-term or repeated homelessness. As of Sept. 30, 2015, HUD had allocated more than 78,000 vouchers to help house Veterans across the country.
Supportive Services for Veteran Families (SSVF)
For very low-income Veterans, SSVF provides case management and supportive services to prevent the imminent loss of a Veteran’s home or identify a new, more suitable housing situation for the individual and his or her family; or to rapidly re-house Veterans and their families who are homeless and might remain homeless without this assistance.
How It Works
Through referrals and direct outreach, nonprofit agencies and community cooperatives use SSVF funding to quickly house Veterans and their families who are homeless and keep others from slipping into homelessness by providing time-limited supportive services that promote housing stability. Case management includes help securing VA and other benefits such as educational aid and financial planning.
Homeless Providers Grant and Per Diem (GPD) Program
State, local and tribal governments and nonprofits receive capital grants and per diem payments to develop and operate transitional housing and/or service centers for Veterans who are homeless.
How It Works
VA funds an estimated 600 agencies that provide over 14,500 beds for eligible Veterans. Grantees work closely with an assigned liaison from the local VAMC. The VA GPD liaison monitors the services the grantees offer to Veterans and provides direct assistance to them. Grantees also collaborate with community-based organizations to connect Veterans with employment, housing and additional social services to promote housing stability. The maximum stay in this housing is up to 24 months, with the goal of moving Veterans into permanent housing.
Domiciliary Care for Homeless Veterans (DCHV) Program
This program encompasses residential care for sheltered and unsheltered Veterans with multiple challenges, illnesses or rehabilitative care needs. DCHV provides a structured setting to foster Veterans’ independence and mutual support.
How It Works
Either on VAMC grounds or in the community, participating Veterans receive interdisciplinary clinical care that includes medical, psychiatric, vocational, educational or social services. There are more than 2,400 beds available through 47 sites.
Homeless Veteran Community Employment Services (HVCES)
Under this program, each VA Medical Center (VAMC) has received funding to hire new vocational development specialists who are serving as Community Employment Coordinators (CECs) to boost employment outcomes for Veterans who are homeless or at risk of becoming homeless.
How It Works
CECs work out of each VAMC to forge partnerships and create relationships with local community organizations and employers who have the ability to hire Veterans. CECs work with and pre-screen Veterans who offer a variety of skills and come from all education levels, and are backed by VA’s entire network of services and providers. Employers can also proactively reach out to their local CEC by visiting the CEC contact information page.
Compensated Work Therapy (CWT)
CWT is comprised of the transitional work and supported employment program, which assists homeless Veterans in returning to competitive employment.
How It Works
Veterans in CWT are paid at least the federal or state minimum wage, whichever is the higher.
Health Care for Homeless Veterans (HCHV)
This program offers outreach, case management and residential treatment services to help Veterans transition from living on the street or in institutions to stable housing situations.
How It Works
Operating out of many VAMCs nationwide, clinically trained providers locate Veterans who are living in precarious situations and connect them with VA bridge housing, health care and case management services that promote safe, stable living arrangements.
Homeless Patient Aligned Care Teams (H-PACTs) Program
Located on the campuses of VA medical centers (VAMCs), community-based outpatient clinics and Community Resource and Referral Centers, H-PACT clinics provide a coordinated “medical home” tailored to the needs of homeless Veterans. They integrate clinical care, social services, enhanced access and community coordination.
How They Work
H-PACTS co-locate medical staff, social workers, mental health and substance use counselors, nurses and homeless program staff. This team provides Veterans with comprehensive, individualized care, including services that lead to permanent housing. Veterans can walk in to H-PACT clinics without an appointment and receive medical care, case management services, housing placement supports, substance use and mental health treatment, community referrals, triage services, benefits counseling and even hot showers and clean clothes. H-PACT has expanded to 60 VAMCs nationally and is currently actively serving almost 19,000 Veterans. It is estimated that over 25,000 Veterans were served by an H-PACT during 2015. H-PACTs are showing promise in improving health and other outcomes among participating Veterans compared with non-H-PACT patients.
Homeless Veterans Dental Program
This other important resource provides Veterans who are homeless with dental treatment through programs such as Domiciliary Residential Rehabilitation Treatment, VA Grant and Per Diem, Compensated Work Therapy/Transitional Residence, Health Care for Homeless Veterans (contract bed) and Community Residential Care. VA is working to expand dental care to all eligible Veterans.
Justice- and Reentry-Related Services
Veterans Justice Outreach (VJO) and Health Care for Reentry Veterans (HCRV) Programs
VJO aims to prevent homelessness by helping justice-involved Veterans who have mental health or substance use issues access needed VA clinical services. HCRV specialists work with Veterans to ease their transition from prison back into the community.
How the Programs Work
VJO specialists provide direct outreach, assessment and case management for Veterans in local courts and jails and help them navigate the justice system. Every VAMC has at least one VJO specialist. HCRV specialists meet with incarcerated Veterans before they’re released and assist them in planning for reintegration into the community by accessing VA and community services as well as housing and employment opportunities.
CRRCs provide Veterans who are homeless and at risk of homelessness with one-stop access to community-based, multiagency services to promote permanent housing, health and mental health care, career development and access to VA and non-VA benefits.
For a list CRRCs across the country, click here.
These community-based outlets provide a broad range of counseling, outreach and referral services to combat Veterans and their families. Vet Centers guide Veterans and their families through many of the major adjustments in lifestyle that often occur after a Veteran returns from combat. Services may include individual and group counseling in areas such as Post-Traumatic Stress Disorder (PTSD), alcohol and drug assessment and suicide prevention referrals. All services are free and strictly confidential. Call 1-877-WAR-VETS (1.877.927.8387) to learn more.